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Customer-centric Organization: Core Capabilities (Part III) (PowerPoint PPT)
PowerPoint (PPT) 24 Slides FlevyPro Document
DESCRIPTION
Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer Loyalty and they recognize that mastery of the customer agenda is essential. In fact, global leaders of successful organizations recognize that creating a customer-centric, digitally-transformed business is a top priority. In fact, Customer-centricity ceases to be a differentiator. It has become necessary for survival.
In this age of digital disruption, how can organizations engage customers, increase Customer Loyalty, and achieve profitable growth?
Almost every market is experiencing fundamental change. Consumer expectations have shifted and digital technologies are making the biggest impact on businesses large and small since the start of the information age. Ultimately, businesses need to navigate the challenges of digital disruption and find new ways to create economic value and drive growth.
This framework digs deep into what it takes to achieve Customer-centricity. In this Digital Age, there are 6 core capabilities organizations must have to be a customer-centric business.
1. Customer Strategy
2. Customer Experience (CX)
3. Sales & Service Transformation
4. Connected Enterprise
5. Data & Analytics
6. Digital Transformation
In this presentation, we discuss the final 2 capabilities in detail.
This deck also includes slide templates for you to use in your own business presentations.
This presentation delves into the critical components of Data & Analytics and Digital Transformation, providing actionable insights for leveraging data to drive profitable growth and harnessing digital technologies to innovate and optimize operations. It outlines the strategic approaches and key actions necessary to build a robust data management ecosystem and integrate digital solutions across the enterprise. The deck also highlights the importance of predictive analytics, improving data quality, and understanding market signals to stay ahead in a competitive landscape. This resource is essential for executives aiming to transform their organizations into agile, data-driven, and customer-centric enterprises.
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Source: Best Practices in Digital Transformation, Analytics, Customer-centric Organization PowerPoint Slides: Customer-centric Organization: Core Capabilities (Part III) PowerPoint (PPT) Presentation, LearnPPT Consulting
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